Maybe you’ve just graduated. Or maybe you’ve been out a while and you’ve just purchased a practice. Or maybe you’re on your A+ game as a dental student and you’re getting a jump-start on your future success.
In any case, if you’re reading this and trying to figure out HOW to hire the best dental team, you’re in the right spot.
We all learn better with laughter. You can thank Step Brothers for that lil video..:)
Now, I don’t want to underestimate the process but…like most things in life, the KISS principle applies. So here’s the skinny:
Seem simple? I agree! HOWEVER most dental practices miss on this in a HUGE WAY! Why? They don’t know who their ideal applicant is. Sound crazy? I agree, but most dental practices think they are looking for a hygienist or an assistant or an administrative team member. On one hand, they are. On the more important hand, that’s WAY TOO simplistic.
Let’s take an administrative team member as our example. What specific skill set does your new admin team member need? Will they be answering the phone, greeting patients OR will they be working your book, tracking practice metrics??
These are 2 VERY DIFFERENT people. Your job description needs to reflect those differences. When it does, you’ll filter out the wrong peeps and the right peeps.
#2 Schedule a 15 Minute Call
You’re busy and time is money. Scheduling a 15 minute call with an existing team member you trust to be a super judge of character is a great way to narrow the field.
Your one goal for the phone call: determine if your team LIKE this candidate. At this preliminary stage, that’s all that matters. With the applicant’s resume’ in hand, you know what skills they have (or at least they claim to have lol). Determining likability is the next step.
#3 The Scnerario driven Interview…First with the Doc, then with the team.
It’s game time. Are you ready?
This is the #1 place we dental pros fall down and most of the time…we don’t get up. Most of the time we have no idea what to ask. We think we do, we even plan it out in our heads and then we forget everything. So let’s make this the easiest S in the KISS process.
- Write out your questions ahead of time
- Create 2-3 scenarios that happen all the time in your practice that this potential teammate will need to manage.
- Keep it easy and introduce the first scenario…and then the second.
Once you feel great about asking everything you need to ask, pass the baton to your entire team. Buy lunch for everyone, leave the office, and let your team and the applicant have a great conversation. I LOVE this for 2 big reasons:
First, it’s a chance for your team to say YES…or not so much.
Second, in the unlikely event you hire this person and they don’t work out, it was a team hire and there are no “I can’t believe you brought this person on” convos. AKA, your team has a vested interest in their success.
Check out the details from one of our brilliant friends, Sandy Pardue. CLICK HERE
David Rice originally published a version of this article on his blog at www.ignitedds.com.
What has worked (or hasn’t worked) for you when hiring for your practice?
David Rice, DDS
Dentist & Founder of IgniteDDS
Dr. Rice graduated in 1994 from UB Dental school. In 1995, he completed a GPR. From there, he completed continuums at the Pankey Institute, The Dawson Center & The Spear Center. He is the founder of the nations largest dental student and new dentist network, igniteDDS and maintains his practice in East Amherst, NY.